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FAQs

Below are some common questions about the store.

XYLA is a collection of carefully crafted fragrances designed to evoke emotion, presence, and individuality. Each scent is uniquely coded, allowing you to discover fragrance in a new, intentional way.

Each XYLA fragrance is identified by a unique code and name. The code represents the scent's identity within the collection, while the name reflects its mood and character.

We recommend exploring each fragrance through its 3 scent accords and description. This gives you a clear idea of how the fragrance will feel on your skin.

XYLA fragrances are Eau de Parfum, designed for long-lasting wear. Longevity varies depending on skin type, but most scents last 6-10 hours or more.

Our fragrances are designed to be noticeable yet refined, leaving a lasting impression without being overpowering.

Yes. We offer curated sample sets so you can explore multiple fragrances before committing to a full bottle.

XYLA fragrances are independently developed and carefully composed using high-quality fragrance ingredients.

No. XYLA is an independent brand and is not affiliated with or endorsed by any other fragrance houses.

Due to the nature of fragrance products, we do not accept returns on opened items. Please refer to our return policy for full details.

Store your fragrance in a cool, dry place away from direct sunlight to preserve its quality and longevity.

Apply to pulse points such as the wrists, neck, and behind the ears. For longer wear, apply on moisturised skin.

Yes, we currently ship within Australia. Shipping options and timelines are available at checko

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