XYLA Fragrance
Last Updated: March 2026
XYLA Fragrance (“XYLA”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of all individuals who interact with our brand, website, and services. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with applicable privacy laws including the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, international privacy regulations.
By accessing or using the XYLA website, purchasing products, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you interact with XYLA:
Personal Identification Information
• Full name
• Billing and shipping address
• Email address
• Phone number
• Date of birth (if required for verification)
Transaction and Purchase Information
• Order history
• Payment transaction details
• Delivery information
• Product preferences
Technical and Usage Data
• IP address
• Device information
• Browser type
• Operating system
• Pages visited on our website
• Website interaction data
Marketing and Communication Information
• Subscription to newsletters
• Participation in promotions or giveaways
• Communication with customer support
Optional Information
• Reviews or feedback submitted by customers
• Social media interactions with XYLA
We only collect personal information that is reasonably necessary for operating and improving our business.
2. How We Collect Information
Personal information may be collected through:
• Purchases made through our website
• Account registration
• Newsletter subscriptions
• Customer service inquiries
• Social media engagement
• Website cookies and analytics tools
• Promotional campaigns or competitions
Information may be collected directly from you or automatically through technology used on our website.
3. Use of Personal Information
XYLA may use personal information for the following purposes:
• Processing and fulfilling orders
• Delivering purchased products
• Verifying transactions and preventing fraud
• Communicating with customers about orders
• Providing customer support
• Sending marketing communications where consent is given
• Improving website performance and customer experience
• Conducting analytics and market research
• Managing promotions, giveaways, and loyalty programs
• Meeting legal and regulatory obligations
We only use personal data for legitimate business purposes.
4. Payment Security
XYLA does not store or process credit card details directly on our servers.
All payments are processed through secure third-party payment providers that comply with industry security standards including PCI-DSS (Payment Card Industry Data Security Standard).
These payment providers may include:
• Shopify Payments
• PayPal
• Stripe
• Other certified payment processors
Customers should review the privacy policies of these providers for further details.
5. Cookies and Tracking Technologies
XYLA uses cookies and similar technologies to:
• Improve website functionality
• Analyse traffic and visitor behaviour
• Personalise customer experience
• Measure advertising performance
Cookies may store information such as:
• Browsing activity
• Device information
• Website preferences
Users can disable cookies through their browser settings; however, this may affect website functionality.
6. Sharing of Personal Information
XYLA does not sell, rent, or trade personal information.
We may share information only when necessary with trusted third parties including:
• Shipping and delivery partners
• Payment processors
• Website hosting providers
• Marketing platforms
• Analytics providers
• Fraud prevention services
• Legal authorities where required by law
All third-party partners are required to maintain strict confidentiality and security of personal data.
7. International Data Transfers
XYLA operates from Australia but may serve customers worldwide.
Personal information may be transferred to and stored in countries outside Australia when necessary to provide services, including:
• international shipping providers
• global payment processors
• cloud storage services
• website infrastructure providers
Where international transfers occur, reasonable steps are taken to ensure data protection standards consistent with Australian privacy laws.
8. Data Security
XYLA takes reasonable technical and organisational measures to protect personal information against:
• unauthorised access
• loss or theft
• misuse
• alteration
• disclosure
Security measures may include:
• SSL encryption
• secure payment gateways
• restricted system access
• secure hosting environments
• regular security monitoring
However, no online system can guarantee absolute security.
9. Data Retention
XYLA retains personal information only for as long as necessary to:
• fulfil orders
• maintain transaction records
• comply with tax and accounting laws
• resolve disputes
• enforce agreements
Once information is no longer required, it is securely deleted or anonymised.
10. Marketing Communications
Customers may receive marketing communications from XYLA if they:
• subscribe to our mailing list
• create an account
• purchase products from us
• consent to marketing communications
Marketing emails may include:
• product launches
• promotions
• brand updates
• special offers
Customers may unsubscribe at any time using the unsubscribe link in emails.
11. Access and Correction of Personal Information
Customers may request access to personal information held by XYLA.
You may also request correction of inaccurate or outdated information.
Requests can be made by contacting us using the details listed below.
12. Children's Privacy
XYLA does not knowingly collect personal information from individuals under the age of 16 years without parental consent.
If such information is discovered, it will be removed promptly.
13. Third-Party Links
The XYLA website may contain links to third-party websites or platforms.
XYLA is not responsible for the privacy practices or content of external websites.
Customers should review the privacy policies of any third-party sites they visit.
14. Legal Disclosure
XYLA may disclose personal information if required to do so by law, including:
• complying with legal obligations
• responding to court orders or government requests
• preventing fraud or illegal activities
• protecting the rights, property, or safety of XYLA, its customers, or others
15. Changes to This Privacy Policy
XYLA reserves the right to update this Privacy Policy at any time to reflect changes in:
• legal requirements
• business operations
• technology
• customer protection standards
Updates will be published on the website with a revised “Last Updated” date.
16. Contact Information
For privacy questions, complaints, or requests regarding personal data, please contact:
XYLA Fragrance
Email: hello@xyla.com.au
Customers may also lodge privacy complaints with the Office of the Australian Information Commissioner (OAIC) if concerns are not resolved.
